Peer-Reviewed Academic Journal
Lapai Journal of Management Sciences
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Effect of Organizational Communication on Employee Performance in Access Bank plc, Makurdi -Nigeria

Authors: ✍️ Hembadoon Diaka ✍️ Emmanuel Asenge ✍️ Susie Nguamo Hembah ✍️ Bukola Rebecca Oyeleye

Abstract

Effective organizational communication remains a critical driver of employee performance, particularly in service‑oriented industries such as banking. This study examined the effect of organizational communication on employee performance in Access Bank Plc, Makurdi. A survey research design was adopted, and data were collected from all 107 staff across the bank’s branches in Makurdi using structured questionnaires. Data were analysed using descriptive statistics and multiple regression analysis at a 5% level of significance. The findings reveal that organizational communication has a positive and statistically significant effect on employee performance. The study concludes that effective communication enhances employees’ efficiency and quality of service delivery. It is recommended that management sustains and strengthens existing communication channels to maintain and improve performance outcomes.

Keywords

#Organizational Communication #Employee Performance #Upward Communication #Downward Communication #Horizontal Communication
Publication Date October 31, 2025
Digital Object Identifier (DOI) Not assigned
Journal Volume & Issue Vol Volume 14